Refund Policy

OUR PROMISE

At Vifluma, we are committed to being your trusted partner in your wellness journey by delivering high-quality light therapy products. If you are not fully satisfied with your purchase, we are here to help you find the peace of mind you deserve.

OUR 15-DAY RETURN WINDOW

We want you to love your ritual! If you’re not completely satisfied, you have 15 days from the date you receive your item to request a return.

Holiday Return Window Extension: To accommodate seasonal gifting and holidays:

• Thanksgiving Day: For orders placed between Nov 26, 2026, and Nov 27, 2026.

• Christmas: For orders placed between Dec 25, 2026, and Dec 26, 2026.

  We provide an additional 7-day grace period. This means you have a total of 22 days from the date of delivery to contact us and initiate your return.

Eligibility for a Smooth Refund:

To ensure a smooth process, please make sure that:

• The item is in its original, pristine condition (unused and unworn).

• The item is returned in its original packaging with all accessories included.

• You have the receipt or proof of purchase.

Please note: For quality and hygiene reasons, especially for electronic beauty devices, items showing signs of use, alteration, or damage after delivery cannot be accepted for a standard refund.

Exchanges for Damaged or Defective Items

We take great pride in our quality control. However, if you receive a device that is defective or damaged upon arrival, we sincerely apologize. We will gladly arrange a replacement or a full refund for you. Please reach out to us at service@vifluma.com within 48 hours of delivery with a photo or video of the issue, and we’ll make it right.

How to Initiate a Return

To ensure your return is processed quickly and reaches the correct department, please follow these steps:

• Step 1: Contact us first at service@vifluma.com to initiate the return process. Please do not send your package back to the address listed on the original shipping label, as it may not be our dedicated return center.

• Step 2: Once authorized, our team will provide you with the detailed return instructions and the confirmed return address.

Official Return Address:

Please contact our Customer service at email to get the return address.

Refund Process

Once your return arrives at our facility and is inspected, we will send you a friendly email notification. If your return is approved, your refund will be automatically credited to your original payment method within 14 business days.

Shipping Costs & Fees

• Return Shipping: We do not charge a restocking fee ($0); however, for returns due to personal preferences, we kindly ask that you cover the shipping costs for returning your item.

• Original Shipping: Please note that original shipping costs are non-refundable. If you received "Complimentary Standard Shipping," the actual shipping cost incurred will not be deducted from your refund—we believe in keeping things simple for you.

A Few Friendly Reminders

• Returns sent to an unauthorized address or without prior contact cannot be processed.

• We are unable to accept "Cash on Delivery" (COD) shipments.

• If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

  If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

CONTACT US

If you have any questions on how to return your item to us, please reach out to our ambient support team at service@vifluma.com.